Commendation

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Country United_Kingdom           2007-02-23
Charanjeet Rai,CKRai@scif.com
Dear Varsha,

We got back from India Sunday Feb 18th.  We had a wonderful time in Kerala, thank you very much for arranging our tour.  We had an excellent, very knowledgeable driver and we felt very comfortable with him.  The only issue we had was when we got to Lake Palace they told us that we didn't have reservations.  They happened to have two rooms available so we got them based on the fact that if they didn't get the payment from you, we would cover the charges and we had agreed to do that.  It all got sorted out later and everything worked out fine.  Lake Palace was an excellent choice, we loved it.  

The second comment I have is about Taj Malabar in Cochin, this was a hotel we had picked based on what we had seen on the internet.  It is an excellent hotel, with very good front desk service but I felt that their restaurants were not very accommodating.  It is a hotel where most of the Europeans stay and I got the feeling the restaurants mostly catered to them.  They had a barbeque outside for dinner and we were told it was full and we didn't have reservations, there was plenty of room but no effort was made to add more seating.  We tried another restaurant in the hotel and were told the same thing so we had to go to our third and last choice.  Here we were told that we could get food from outside but would have to sit inside to eat it.  It looked like the barbeque outside was mainly for the Europeans.  I just want to give you my feedback in case it would be of help.   

Other than this, all the hotels and the house boat were very good and we thoroughly enjoyed our tour.  Again, thank you very much for arranging it for us.

 Warm Regards,

Charanjeet Rai