India Luxury Tours Commendation

Commendation

Thursday, August 20, 2009 5:49 AM

Dear Mr. Durjay Gupta,

I started communication with Compass India Inc. in April 2009. All of the e-mails were handled by Mrs. Anupama Singh (Executive Travel Management Services). My family members had almost no confidence in internet booking of our tour. We did not know anybody in Delhi, and if no one showed up at the airport, then what would we do? Is this company like SOTC, which we were familiar with?

I used to e-mail Mrs. Singh. She replied to all of my e-mails promptly and accurately. I must mention that Mrs. Singh did excellent handling of the tour planning, booking, and arranging our extra luggage for storage while we were on the tour. We wish her the best of luck in her career ahead.

At Delhi, Indira Gandhi Airport, Mr. Vinit and the driver, Rajesh Yadav arrived on time and my family and I received a warm welcome from the Compass Team. The Compass Team Managers remained present at check-in and check-out, introducing our tour guides, and always asked if we had any inconvenience. The tour managers were Mr. Ashish, Mr. Vinit, Mr. Anil, and Mr. Pratap Singh. All were courteous, punctual, and had a expressive attitude to do their best.

The Compass Inc. selected the best guides for us. The guides were very knowledgeable and presented the material in such a way that was entertaining for myself, my wife, and my two kids. Mr. Ravi (Delhi guide), Mr. Atul Parmar (Agra guide), and Mr. Rajiv Rathod (Jaipur guide) gave an interesting detailed presentation of the many historical places.

I'm glad to mention that my family celebrated my birthday while on tour in India. After dinner when we asked for the check, the waiter informed us that Compass Inc. generously paid for the dinner. That was a pleasant surprise! It really shows that this company goes above and beyond for their clients.

At the end of the tour, we felt that our decision to go with Compass Inc. was the best decision and it exceeded our expectations. We will always recommend Compass Inc. to our friends and family who wish to visit India. I am sending a separate email to a friend of mine that is visiting India this December, and I am suggesting your company for their tour.

Our feedback would be incomplete if we did not mention any suggestions for your company. It would be better if we received a detailed tour information kit via mail prior to arriving in India. By doing this, it would avoid apprehension of any Internet scam.

With warm regards,

Suresh Gohel & family