India Luxury Tours Commendation

Commendation

Hi.

Its good to be back home, however we had a superb holiday...THANK YOU.

The service was excellent, our experiences amazing, beyond words.

We appreciate the support that was given to us and will recommend your organisation to other interested travelers.

The Hotels met ALL our expectations----they were all excellent.

The drivers were extremely polite, showed tremendous patience and doubled as superb guides. Stanley in Mumbai was ever so helpful and willing to go the extra mile to ensure that we were comfortable.

Mr. Daya Ram in Delhi did his best to ensure that we were comfortable thro' out our trips in Delhi as well as in Agra. He gave us a guided tour of all he cities, took us to the various sites we requested and showed great concern for our safety.

He did not hesitate to assist us with our luggage onto the platform on our trip to Surat, as there were no porters around.

The driver in Surat was quiet, but extremely trustworthy and very accommodating to our needs.

With reference to the guides, we were truly blessed to have someone like Yumani, in Mumbai. Her approach, her gentle manner, her demeanour was totally impressive and she was knowledgeable, and interesting to listen to. Her command of the English language was impressive.

Mr Rai in Mumbai was such a darling, he stressed himself over our comfort. Our flight to Delhi had been cancelled, and with a fair bit of running around and tons of stress he eventually got us onto a flight.

Our experience in Delhi will be remembered with a chuckle. My husband had gone to the Jamma Masjid to offer his prayers. He chose to leave his shoes beside him. Upon finishing his prayer, he looked beside him and was aghast that his shoes were stolen. We then bought him a pair of sandals as he has a high instep and is unable to wear just any shoe!!!!!!!!!!!!

Recommendations;
We were not fully informed of the benefits due to us like having the services of a driver and car in Mumbai and Delhi. In Delhi we had requested a change of hotels because we were unaware that we had a driver and car at our disposal.

My suggestion is that all clients should be well-informed.

Our train trip to Surat was disappointing as we were expecting a first class AC berth and not a 2nd class. For foreigners maybe the 1st class is a wiser option especially if travelling for 15hours.

In panic we then requested a change of the train to Mumbai. We were however pleasantly surprised...the CC-AC compartment was extremely comfortable. And were glad of the experience.

Our Bangalore leg of the trip was very interesting, however were disappointed that the guide insisted that we leave Mysore at 9'00am,when our flights were only at 6pm and 9pm. Basically we spent our day sitting, which was a waste of precious time for us. We spent the best part of the day sitting at the air-port. The Bangalore agent did not meet us on the return journey, and called us a few hours later at the airport requesting us to fill out a feedback form. This was the only time that we experienced inefficiency. The standard here needs to be improved.

Overall we had a lovely, interesting and memorable trip and on behalf of my family I say a big THANK YOU for the efficiency, the warm welcome and the amazing organization.

To you and the rest of the Compass Team...your services are excellent May u always maintain such a high standard.

Your company will certainly be RECOMMENDED to others.

Wishing you and the Compass team a Happy New Year and the very best for 2010.

Best Wishes
Soraiya Moola
South Africa.