India Luxury Tours Commendation

Commendation

Wednesday, January 20, 2010 6:55 AM

Dear Compass India,

My wife and I would like to thank you for the wonderful service provided by your company during our recent trip.

I can only say that you and your staff far exceeded any reasonable expectations we may have had in relation to service, the quality of accommodation and the general experience of our trip.

Beginning particularly with Anchal, every member of your staff that we contacted was invariably helpful, polite, cheerful, creative and just basically nice.

The comfort of being met at every airport and assisted to our hotel was beyond value.

In many cases, and in particular during the fog delays in Jaipur, the local agent went far beyond what would be generally expected, managing to reschedule lost flights with a different airline, thus ensuring our eventual arrival in Kochi when it would appear that many others in similar situations did not.

In every case, the accommodation provided was excellent and of a higher standard than expected. Where hotels were not ultra-modern and 'international' in style, they were more traditional and provided other attractions. I am thinking of both Ranthambhore and Kochi where the hotel design seemed to capture the unique feeling of the location. Even the slightly faded splendour of the Fariyas in Mumbai provided as a bonus a spectacular view of the harbour, complete with dhows!

The drivers provided were beyond praise. Their skills were awesome and their even temperament, so essential for the type of driving they were doing, excellent. Their English skills were sufficient for the task and they were invariably considerate of our needs in relation to things like toilet stops.

The guides arranged were excellent. We appreciated the fact that the guide in Ajanta had a masters degree in history and that the guide in Mumbai was able to give us what was effectively an oral history, having lost a close relative in the attack.

We had three outstanding experiences during the trip, including that in Mumbai. The others were a 'close and personal' meeting with a tiger in Ranthambhore and the incomparable experience of the Taj Mahal which defies all explanation and expression.

Again, many thanks
Kay and Mark Curran